Terms of Business
Special Plants is a garden, nursery and online shop run by Derry Watkins near Bath in South West England. We sell seeds, young plants (UK only), gardening accessories, gift vouchers and courses.
Communication and Data Processing
Payment for Online Orders
There is a minimum order of 3 packets of seed. You may order online using a credit / debit card, via Paypal or by telephone. All payments are taken using Pound Sterling (£). We attempt to use accurate exchange rates for USD and Euro values, but please note that the actual exchange rate your bank charges may vary from what we display.
When ordering online, postage and packing for seeds is £1.50 and for young plants is £4.50 for destinations within the UK. Postage and packing is £6.00 for destinations within Europe, £7.00 for the rest of the world (excluding USA) and £10.00 for the USA. We have tried to keep our shipping costs as low as possible but due to this you will unfortunately be unable to track your order once it has been dispatched.
We are unable to provide Phytosanitary Certificates or other declarations. There may be problems with importing seeds to your country due to this and other possible restrictions. Please will you check your authorities regarding these restrictions BEFORE placing an order. We do not assume any responsibility if Customs or similar agencies confiscate seeds. However, any complete orders that may be returned to us in those cases will be refunded less the cost of postage and packing.
For customers from the USA, we advise you apply for a Small Seed Permit (PPQ 587 – Permit to Import Plants and Plant Products) before ordering. Below are the links to the US government’s page and our hints on completing the form that might be helpful.
- USDA Seed Imports - Small Lots of Seed (PDF)
- Hints on filling in the Small Lots of Seed Exemption Form (PDF)
If you choose not to apply for a permit, please let us know and we will cancel your order and refund your money.
Unfortunately, we are unable to ship vegetable or mixed seeds to Australia, New Zealand and South Africa due to import restrictions. In addition, certain other seeds (generally just very bulky / heavy ones) cannot be shipped internationally. We are very sorry about this.
We are currently unable to ship to the European Union.
When ordering online, your seeds will normally be sent within 7 working days to the delivery address you supply. As a result of COVID-19 virus, some deliveries are currently being delayed. Thank you for your understanding in these difficult times.
Refund policy and Replacements
Very rarely mistakes can happen. In this event, we always strive to be as understanding as possible. However we regret that our liability is limited to the replacement of the goods or refund of the cost of the goods at the customer’s discretion.
Out of stock items
In the unlikely event of one of your seed or plant purchases going out of stock between you ordering and the order being prepared, or there being insufficient stock if you have ordered multiple amounts, then we will make a refund of the missing items’ cost.
One free packet of seed for every 10 ordered.
Promotion codes are only valid for the orders placed via the retail website. Promotional discounts only apply to the cost of the goods and to the price of shipping. To utilise a promotion, the code must be applied via the ‘view cart’ screen before your check out. Only one promotion code can be used at a time. The validity of the promotion codes can be withdrawn at any time.
If you need to cancel your place and notify us two weeks or more beforehand, you may send a friend in your place, transfer to a late course or receive a refund. Less than two weeks before the event, you may send a friend in your place but you cannot transfer to a later course and refunds will not be made for the course places which you cannot attend. Should we need to cancel a workshop, you will receive a full refund.
Special Plants gift vouchers can be used to purchase goods at the nursery and cannot be redeemed for cash. If you would like to use them to buy seeds via mail order or to book a place on a course, please call us on 01225 891686. If the goods purchased total less than the value of the gift voucher, we will issue a new gift voucher for the difference.